Rod Hicks

Review of Embassy Suites Jacksonville

Starting with the check in I was greeted by Lenore...

Starting with the check in I was greeted by Lenore Smith who was amazing and greeted me with a smile providing excellent customer service. Next, I was greeted by the AGM Leland Davis during my time in the restaurant/lounge area asking me and other guest in close proximity about the comfort of our stay and asking if there was anything we needed. Nonetheless, I was blown away by the level of customer service as I have traveled far and near utilizing Hilton hotels as a diamond member for my travel needs.