Nathan J

Review of Autonation Nissan Arapahoe

Absolutely horrible experience, in one transaction...

Absolutely horrible experience, in one transaction Arapahoe Nissan dropped the ball and gave me a car buying nightmare. Although you may not have a bad experience as well I would make my decision carefully before I signed any paperwork with this company of poor character and lack of integrity. I purchased a car cash from Arapahoe Nissan. During the test drive I even spoke with the service manager who gave the car rave reviews. He mentioned is was incredibly low mileage for the year and the one previous owner had all the service done at this location. The car seemed solid and they had gained my trust, I believed I had made a good decision in purchasing the car.
*Less than thirty days later the motor emitted a horrible sound, I immediately brought the car in.
*I was told the car had been inspected and the timing chain had failed.
* The approval to have the car repairs took about a week to complete.
*Another week goes by and we learn a rod baring was actually the culprit which was missed in the initial inspection.
*I then had to wait another two weeks for approval for the warrantee to replace the entire motor and the motor to arrive.
* The motor that came in was used with 47k and a 12month 12 thousand mile warrantee.
* Another week goes by for install a flywheel bolt was stripped and delayed the process
*I finally receive the car back and within a few hours I have a check engine light, I return it and they said a vacuum line was improperly put on.
* A short time later I find out the passenger side engine mount was missing a bolt and the other two bolts were not tightened down.
* I later find out the a/c system was not recharged after the motor replacement and no longer worked.
* I speak with the GM who offers me a deal on a different car in the lot and he would take my car as a trade. He did make a point that he would give me less than I paid for my car because me putting miles on it.
*The new motor now burns oil and of course is out of warrantee.
*Before I had the motor replaced I asked if there were any negative effects to which I was told no. The truth is that when the motor is replaced the car become mileage unknown which essentially make the car have salvage value.
* The new car was not yet available so he told me to come in the next Thursday.
* I drove across town the next Thursday and a sales associate said the car was not ready, the GM was unavailable.
* I then left the GM a voice mail to call me when the car was ready, I have yet to hear from him to this day.

I have picture documentation to back up all of these claims, I was completely failed by Autonation Nissan Arapahoe.