Siri Miller Review of Powersports of Greenville
I have been a motorcycle owner for 24 years. For t...
I have been a motorcycle owner for 24 years. For the past 13 years I have been traveling around the world with my motorcycles as a military service member. My wife and I recently left the service and relocated to Greenville to be near family. Every time the military moves me I take my motorcycle to a shop to have it prepped for shopping and after the shipment I take it to a shop to have it inspected, adjusted, repaired, etc to get it ready to ride. If I could give this shop negative stars I would have. THIS IS THE WORST SHOP I HAVE EVER DEALT WITH IN MY LIFE, HANDS DOWN. I came to Greenville with my Harley and a highly customized 2003 Honda VTX 1800C. The Harley went to the Harley dealership (where I received excellent service) and the Honda went to Powersports. The bike spent over two months in the shop while it "waited for back ordered parts". What really happened was that they completely forgot about the bike and failed to even call me. When I took the bike in I was told it would be kept indoors. This was very important to me because the bike is covered in custom chrome parts, custom paint, etc. when I picked the bike up it was covered in rust, dirt and water marks. The paint was scratched and chipped and the mirrors were hanging limply and the fork caps for the front suspension were missing. I told them that the bike had shipped from Germany and had sat in a crate in a warehouse for four months and that I wanted it ready to ride safely. The mirrors were dangling, the headlight was aimed straight down and the bike was a straight mess. Everyone there was very friendly including Tony, Brigette, the sales manager Mike and the general manager Jason. But this does not make up for the incompetency of their shop and the thousands of dollars of damage they did to my bike. I do not write reviews about businesses without talking to the owner/management first. I spoke at length to Jason and explained the situation and he seemed like he wanted to improve the shop but I am writing this review based on my experience. He knows my real name but I write reviews under a pseudonym because of the sensitive nature of my work. I cannot recommend this shop to anyone. The shop did not offer any recompense for the damage to my motorcycle. They charged me over $800 and for what I do not know. I am furious at this situation even though everyone I spoke to was a very friendly person. This level of incompetence should not be tolerated at a motorcycle shop and I recommend that everyone in Greenville avoid this shop until they dramatically improve their maintenance shop.
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