RuAnna McCarty

Review of Great Plains Moving and Storag...

The Move Coordinator was pleasant to work with. Th...

The Move Coordinator was pleasant to work with. The packers of the Kitchen did a wonderful job, no breakage in transit.
However, there were several issues with the rest of the house. Boxes were mis-labeled as to room and contents, some books appeared to be tossed into the box, I have some books over 100 years old. I was given a Marine Sword based on service, it was hung on a wall. It was not wrapped in any way and packed with another unwrapped item, a shovel which was not even in the same room. The shovel tore a 1" hole in the leather sheath. I was told that I could received a 10% Military discount. I asked 3 times to confirm the documentation I submitted would confirm I would receive that discount, I never heard from them. An antique chest of drawers had a decorative filigree on top, which was broken off. It only have wrapping paper around it, no protection. The Driver was pleasant to work with, however he was unavailable for contact for 3 days, still arriving on the last day of the commitment window. The unloaders were not Great Plains employees, and did an excellent job, although hindered by missing assembly parts to beds.
Overall, a 3-star is generous.
I wonder if GreatPlains or NorthAmerican will read this or follow up with the military discount rebate.