Julie Hayford

Review of Five Seas Hotel

Room was very nice and amenities in the room were ...

Room was very nice and amenities in the room were very excellent. However, as a loyal Marriott Platinum customer, I wouldn't recommend this hotel to other Gold or Platinum members and here is why. The hotel cost 60,000 points a night (pretty expensive); yet the hotel does not include breakfast when using points regardless of a customer's loyalty to Marriott. Instead you asked to pay 25 Euros per person if you wanted breakfast using points for your stay and that includes platinum members. Maybe that should be made clear when a reservation is made. Reception desk reportedly notified the manager of our disappointment when we checked in, yet the manager NEVER bothered to call or addressed our concern - zero. We were promised a City View when we made the reservation yet our room faced another other building with zero view of anything- a church building was right in front of your window! In this case, customer service, if any existed at this hotel, was quite poor. Whoever was the manager never existed or couldn't be bothered by any customer concern. A hotel can at least treat their most loyal customers with dignity and respect - here there was none.