renisha jules

Review of Henderson Hyundai

Communication was very poor. I spent a whole day w...

Communication was very poor. I spent a whole day waiting for approval for them to bring a car by for a test drive. I called twice and both times was told someone would call me back. It wasn t until 10 minutes prior to closing that I was called back then put on hold for me to be told someone put a down payment down on the car. Looking further into the reviews posted on here it is totally not professional for the general manager to be looking into complaints and then stating that things are not true. That makes the whole company look bad from a management perspective all concerns should be taken into consideration and a attempt to fix should be offered not arguing with the customer about what happened or did not happen to the customer service.