Thomas .Allcorn

Review of Now Larimar Punta Cana Resorts...

Dangerous childcare and dreadful food

Dangerous childcare and dreadful food

This review is intended to be as honest an factual as possible and I will try to cover all aspects of our experience both good and bad.

Firstly room 1 our tropical view was of a staff area with a hole in the ground and what appears to be wasteland.

The mini bar did not function and dispite requests for this to be fixed it was not.

Child endangerment from the kids club

This was our biggest issue and I urge all parents to consider this point before opting to use the explorers club facilities at this hotel.

Our daughter who is 4 years old on the second day was playing on the beach with the kids club when mum noticed she appeared to be missing. Upon investigation I found my daughter to have been left alone in front of the bar area in the middle of the beach in 30 degree heat with not so much as a glass of water.
She was crying hysterically as she said she had been left there because she didn't want to play one of the games and also commented that the lady threw away her water. Obviously when I questioned why she had been left on the beach the staff responded by stating she was being watched by a security guard and this was the only justification for leaving her in that state.

I complained to the hotel manager who apologised and upgraded our room to a partial sea view with prefered club included.

Upon entry to the new room the safe was locked and I was unable to use it and dispite repeated requests it took over an hour for someone to come and fix it.

Food

The single biggest let down here apart from the bismal that is the kids club is the food.

I would say the best meal is breakfast and the quality is exactly the same regardless of if you are in the prefered club or not. I would say the breakfast is poor but edible overall.

Blue water grill - dreadful starters cold badly cooked fries that have obviously been cooked in bad oil and the steak you will struggle to find meat in amongst the endless fat.

Spice good overall nice setting and nice starters also the main course was good on our visit. Overall this is the best evening option.

The Mexican inedible absolutely dreadful from start to finish. Do not order the taco basket the only way I can describe this taste is to compare it to the smell of manure and the fajitas feature watery discoloured chicken that we did not even wish to try.



Room service.

Takes a long long time and they rarely get the order right on our last night serving cold fries and missing 2 pizzas off the order entirely.

Fajitas stale pittas with the same watery beef or chicken the only good part being the pico de gallo and guacamole.

Pizza varies in quality from edible to very poor off tasting cheese and poor quality of toppings.

Kids chicken freezing as we're the chips

Macaroni cheese over cooked and watery.

Burger asked for well done and served totally pink in the middle.

Overall don't bother with the room service at all.

Beach the beach here is spectacular and they do try very hard to remove as much seaweed as possible but it just keeps coming. Varied drinks service at the beach but overall good.

Pools the pools again are top class lovely and clean and very visually pleasing water was always a nice tempurature. Our favorite were the two prefered pools which are lovely.

Drinks

Drinks vary massively in the resort as some members of staff appear to be very good and actually put a lot of effort into the preparation of the drinks. However others are dreadful poorly mixed full of water and you do find yourself chucking one away and going to another bar to see if the next barman knows how to mix a cocktail.

Overall if you can I would advise you to change hotel if you are at all interested in food or childcare