Spent $5,500 on a sofa and loveseat recliners. Aft...

Spent $5,500 on a sofa and loveseat recliners. After several weeks when they were finally delivered the finish quality on them was poor. Fabric hanging out from. The necessary hardware to attached the pieces wasn't installed. Holes weren't drilled for attachments. Unbelievable. The subcontractor delivery people told me I would probably be better off rejecting delivery. Only later did I understand why. The service group for La Z Boy was supposed to call me the same day. Didn't heard from them for over 4 days. Then I spent over a week trying to reach them on the phone. No voivemail. You sit on hold for unreasonable amount of time with no indication how long your wait is. I finally called the store to get help. They called the group and I got a return call. Couldn't schedule a service call for under 2 weeks. The service guy finally shows up. He has not brought any of the equipment to do the repair. It would be another 2 weeks to get the hardware and probably weeks after that to reschedule. I went to the store and asked them to come pick up their sofa. They refused and the store manager was no help at all.

Do NOT do business with THEM.