James R. Dow II

Review of Sprint Nextel Corporation, Ove...

#Sprint WORST COMPANY EVER!!! I switched to Sprint...

#Sprint WORST COMPANY EVER!!! I switched to Sprint from AT&T and provided my own phone so that I would qualify for the promotion they have currently(port your number and provide your own device from AT&T or Verizon...get 1 year unlimited call, text and data free...just pay taxes). The first time I called customer service to set everything up I was on the phone with them for over 1 hour and 37 minutes. I was told that everything was finally set up and I also ordered the Sprint Drive device and service...paid $38.00 for "taxes or whatever", $4.00 for a sim card to be sent to me and was advised that everything was being shipped to my residence. I started getting text messages on my phone saying that I was in danger of exceeding my plan's 2 gig data limit...I was supposed to be on the unlimited plan....so I called customer service again where I was transferred to 4 different people...wason the phone for a total of 1 hour and 17 minutes...just to be advised that whomever
had set my account up previously "didn't do it right" and that they would have to escalate my account to upper management so that I could be switched to the unlimited plan that I was told I was on. I was advised that I would receive a phone call in 3 to 7 days to tell me what upper management "decides to do" my account. The next day...I have been tracking the Sprint Drive online through UPS...and it was to be delivered by 8pm. I get a voicemail around noon from Sprint stating that my request had been processed and they have contacted UPS and had them return the Drive to sender....I NEVER REQUESTED THAT....So I called Sprint AGAIN and was transferred 3 times....the 3rd person I spoke with, when I asked to speak with a supervisor, stated, "they all busy with customers now" and that I could "leave her a message for them and get a call back within 5 days". That round of musical agents only lasted 1 hour and 12 minutes...just to be advised that I could order another Sprint Drive...uummm NO! and that I would only be credited $17.00 as a courtesy to my account for the trouble...WHAT ABOUT THE $38.00 I PAID THE FIRST DAY???? and A COURTESY?!?!? I was also advised that in reference to my cellular plan...they have to assign my number to the $45.00 plan for now until we hear from management about my unlimited plan....Fast forward to today (4 days from initial port) my bill is over $60.00 and my internet is EXTREMELY SLOW!!!

UPDATE!!!
I received an email and a notice from Sprint today advising me that I am not allowed to have the promotion and that I have to either sign up for a full priced post paid plan or I can choose to Port my number to another company. This entire promotion is a scam...it's ridiculous! I have copies of the advertisement as well as photos of promotional literature with all the fine print...