Eli Burkett

Review of Courtyard by Marriott Denver C...

POS...I booked a room here for the week for my wif...

POS...I booked a room here for the week for my wife to stay and care for my daughter after a significant surgery. Could not/would not clean room, restock towels, restock coffee, restock toiletries, etc. She practically begged for help with a genuine response from the front desk but no results the next day nor the next nor the next. Weird thing is I have status at the marriott hotels and they would not even take of one of their own. I stay (I do not anymore) at least 30-40 nights per year in Marriotts. By the way I wanted my, daughter a student in Denver, to stay at the hotel with my wife and away from roommates for a few days. They finally came in tonight to clean the room when she was asleep. They knew the situation and still came in to clean. OMG. Marriott needs to make a change in this Denver location. So I realize this hotel has high ratings but I suspect the reason for this is low expectations from guests. Beware!