I wish I had looked up the reviews on this company...

I wish I had looked up the reviews on this company prior to purchasing their Safety Meetings program. However, I did not and have now wasted a lot of money. I elected to receive them electronically, on a weekly basis, so I could incorporate their material into my company's custom forms. However, after only receiving the first two weeks worth of meetings, they stopped. I contacted their customer service only to be told they had "email server issues" (it had been over three weeks with no emails). I was also told to send my updated topic selection form to the customer service rep, and she would package an entire year's worth of meetings into one zip file for me. Wait, didn't you just tell me you've had email issues for three weeks? How would I send you a report if your email is down? Regardless, I sent the requested information and three hours later, when nothing was sent back, I called customer service again, only to find out the young lady had left for the day. This was Friday afternoon and we hold our tailgate meetings on Monday morning. Needless to say, I was hot by this point. After speaking with another customer service rep, who was able to actually send me a couple of meeting reports to "get by with", not 10 minutes later, another rep called my desk and proceeded to question me about how we were gaining compliance with OSHA's new work platform requirement. Let's not talk about the fact that OSHA only changed the rules for general industry (not for my industry, which is construction) and instead, focus on the fact that this same person called me on the exact same issue one month earlier. I proceeded to tell him (angrily) that I was already in compliance (the same as we were the previous month), and he then questioned me on silica education and heat exposure. When I told him we were fine on all, he got upset and asked why I sounded disgruntled! Seriously? I don't have time to tell you the entire story again so I tried, as politely as possible, to tell him we had this exact same conversation already.

This company tries to milk money from you by claiming changes to OSHA regulations they know nothing about, and then lecture you on how you're not in compliance unless you educate every single person on your job site on a subject that has nothing to do with their job.

I do not understand where they get their 4.5 star reviews from as there is no way to post a review on their web site. The only thing they have are supposed client testimonials, which, as far as I am concerned, are probably bogus. IF, and that's a huge IF, these are actual testimonials, they must be dealing with different people, or a different part of this company.

Please save yourself some time, effort, and frustration, and find someone else to help you with your safety program! I regret ever doing business with this company.