Sitting at the ER on a Sunday evening with a 12 ye...

Sitting at the ER on a Sunday evening with a 12 year old with a possible broken wrist checked in at the desk and waited over an hour to have vitals and info taken, and still waiting to be taken back to see a dr. 2 hours and counting can this even be considered an emergency room? Nothing seems to constitute an emergency here, nobody seems to be overly concerned about anyone or anything