One of the poorest in terms of hospitality and une...

One of the poorest in terms of hospitality and unethical behaviour of the staff members even... Unpleasant conduct when asked for services and credit goes to Mr. Pradeep Sharma who doesnt even have the basic etiquettes of talking to someone. Thinking and treating someone as you own them is definitely something that's not in the Westin guidelines or training I believe.
The tone / way he speaks to a guest and someone he thinks is a vendor is totally different.