Our furnace quit running (which meant our AC wasn'...

Our furnace quit running (which meant our AC wasn't running on 90+ degree August days) over night on a Thursday. I called the company we usually go through first thing in the AM and the earliest appointment they could give me was Monday AM. I took the appt and began calling through the list on Google to find someone who could get out sooner. Pronto could get there that day so I set an appt. They were also very flexible and moved me up when I called back due to some scheduling conflicts. When the tech came out he said my blower motor was out and that he couldn't get a replacement because my furnace was so old and my only option was to get a new furnace. He said he even contacted their Bryant rep and there was nothing they could do. He took our information and said a sales guy would send us some quotes. (Still haven't gotten the quotes ...)

After he left, I called Standard Heating, who initially installed our furnace and AC. I gave them to serial number and they said they could get the part that day. So I kept my appt for Monday morning. When the tech came out, he did some tests and within minutes diagnosed it as the circuit board. He got it running immediately by bypassing it while we covered our options.

We were very disappointed that we went the entire weekend without AC when there was a simple work around to get us by. I'm shocked by an improper diagnosis and lack of follow through. I called Pronto and they refunded the $149 trip charge without much hassle, which I did appreciate.