This is my first posted google review ever but I w...

This is my first posted google review ever but I was compellled to share my tremendously negative experience. As a local business owner for over 35 years and a repeat client of Huntington Ford, I was absolutely appalled at the lack of concern, consideration and professionalism throughout the entire sales and
delivery process. On delivery day, I waited over an hour and a half past my scheduled appointment time for them to bring up my new truck only to be told it took that long because they didn t have room to put it anywhere outside.
Completely untrue as I can see plenty of room and a ridiculous excuse. When it was presented to me, it was completely unwashed, missing agreed upon accessories and had minor damage that they implied I should just live with. The engine compartment was covered in pine needles and in absolutely no condition to be delivered.
They then proceeded to discuss paperwork and registration that was prepared incorrectly ( they admitted their errors), and made me wait another hour and a half mulling around the parking lot while they scammbled to figure out how to redo the paperwork and correct the issues. Thought the entire ordeal, various managers, sales people and others came out to apologize and make excuses.
Without going on and on about the 3 hours that passed and all the wasted time and conversations, ultimately I accepted delivery and they took a punch list of what needed to get done. I was told someone would get back to me later in the day to schedule getting these issues resolved to my satisfaction.
I never heard back from anyone until the next day when the salesman Vinny texted and asked how I m enjoying my new truck. I couldn t believe he was unaware or didn t address anything that occurred. It was as if this was business as usual for them. I was told by Vinny that a manager would call me within the hour to discuss the situation. Once again, no one cared enough to reach out. I waited another day and spoke to Mike in finance (he apologized and was the only person in the dealership that was trying to recifty the situation ). He told me to sit tight as the manager would call me right back. That was 2 days ago and still no return call from management and no call from the service department to schedule taking care of the issues they agreed to resolve. To top it all off, I was told by someone in the sales department to make sure I give him 5 stars on any survey that Ford sends me- incredible. So I picked up the truck Monday, now it s Friday and still, no one called and no one cares. Choose a different dealership, I certainly will when I replace the rest of my fleet.