Justin Jonker

Review of Burlington Marriott

The room had a very weird smell the entire time we...

The room had a very weird smell the entire time we stayed there. I can only imagine what they were covering up. The checkin process was terrible. The clerk treated us asif we were doing them a favor by allowing them to check us in. After checkin they got our request wrong. We had requested a crib to be in the room, when we made the booking online. We even saw the request on our booking confirmation. When we got to the room there was a roll away bed in the room (something the clerk wanted to charge us for). I went down to the reception desk and requested a crib for a baby, and not the roll away bed. 10-15 minutes later a hotel representative arrived at the room with ANOTHER roll away bed. I told him that we had requested a crib, not an additional bed. He returned another 10 minutes later with the crib. He helped set it up and then I asked him to take the roll away bed away. About 20 minutes later, the SAME hotel representative arrived with ANOTHER crib. I had to explain to the guy that we already had one (which HE brought to the room). The breakfast was pretty good. We only stayed one night. I would not have stayed there for any more nights.