Our shop garage door has had CHRONIC problems with...

Our shop garage door has had CHRONIC problems with the chain mechanism (user error), causing multiple calls for repair. Huge shout out to JAKE, who saw our name yet again on the job roster, then before coming to us called together his fellow workers to troubleshoot the issue. So far so good on his repairs - no problems! Way to go with excellent customer service and work ethic. Overall, they've also been very responsive in getting to us quickly.