nick y

Review of Omni Hotels & Resorts Los Ange...

The hotel staff at this hotel is horrible.

The hotel staff at this hotel is horrible.

Problem #1 We went in for a wedding and everyone was charged a different amount for parking $15, $25, and $45. How is that possible?
Problem #2 We booked 11 rooms for the weeding party and they gave us a WHOOPING DISCOUNT of $7 dollars each room. Yes that s right $7 dollars per room.

Their explanation for this was these problems were that the wedding party had signed a contract and agreed to the terms.

Everyone I spoke to from the valet guy to the front desk employee, to the hotel manager, to the corporate office was RUDE. They do not understand what customer service means. They think they can treat people like crap and get away with it.

I highly recommend not staying here or at any other OMNI.