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I was in Austin for the day from San Antonio and w...

I was in Austin for the day from San Antonio and was excited to go to this store. Beautiful store and awesome inventory and selection. Very underwhelmed by the lack of staff engagement. Maybe folks were having a bad day, but not at all the experience that I was expecting from a specialty camera store. Interactive? Yes. Engaging? Far from it.

I am a customer who will pay retail, given added value in the service exchange. I hate to say it, but this is exactly why online shopping is eating the lunch of brick and mortar. Truth be told, I've had better experiences at big box stores. While I absolutely loved the store, I will probably spend my money elsewhere.

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