Melodie Franco

Review of west valley animal services

Very frustrating policys! Staff is never very plea...

Very frustrating policys! Staff is never very pleasant to deal with. Seems like they give you little to no information or are misleading. I have been calling and visiting the shelter for weeks, looking for a kid friendly dog for my family. Every time I have tried to meet with a specific dog they tell me he's on hold for such and such time. So i wait.. Call again on said date, they tell me he's now on hold for another day so try back the next day to see if he's been adopted, I call back and they give me a glimpse of hope saying that he's now available because the person who put a hold on him never came. I pack up the kids and when I get there (not even 45 minutes after speaking with them over the phone) they tell me that once again that same someone just put another hold on him. My poor 7 year old thinks we just might finally bring a dog home each time we go and it's always disappointing for him. I feel it's unfair to allow people to have such long and repeated holds on the animals when there are families that are ready & could possibly adopt them that very day. They won't even allow you to meet the animal to see if it's a good fit when they've been placed on hold, but you can't put a hold on the animal yourself unless all family members have met the animal... Which makes it impossible! I called to speak with an owner or manager, but have yet to hear back from anyone. I understand you have to abide by law, but these "holds" need to be done away with!