Daniel Buchmeier

Review of Great Plains Moving and Storag...

There is a character count so I must bullet point ...

There is a character count so I must bullet point (from the 5 page letter I wrote to corporate) as to why you should not use GP Movers... My move coordinator was not available on the day of my move and the rep I spoke to said "OOOPS, WE FORGOT TO SCHEDULE YOUR MOVE" Sent over a rookie team to load the truck 4 hours late Unaware that this was a two stop move on arrival that was spec'd on the estimate A mover admitted that "He was not very good at this (moving stuff)" Had to ask repeatedly for the movers to lay down runners Had to ask repeatedly to wrap the stairs Had to ask for runners to be placed on the stairs to protect the carpet Had to ask repeatedly to have the move kit installed in the washer before it was moved When moving the washer, water spilled all over the carpet on the stairs I had to ask to place runners again because they were just going to walk on the wet carpet with dirty shoes The movers finished loading at 10:30 at night MOVE COORDINATOR DID NOT MAKE NOTE OF MY SECOND STOP (that was on estimate) FOR FINAL LOAD AND DELIVERY, SO THE TRUCK WAS MIXED ALL TOGETHER WHEN IT ARRIVED 1,600 MILES AT DESTINATION. The driver tried to blame me for the second stop and when we confirmed the second stop with the estimator, the driver did nothing to try and lead the crew to solve the problem with the truck being packed incorrectly The driver continued to confront me with the impossibility of unloading his truck The moving crew leader informed me that they would like tips at the end of move. I usually tip the movers, but I have never received this kind of up-front pressure to do so DRIVER WAS CONFRONTATIONAL ALL DAY WITH THE MOVING CREW TO WHERE VIOLENCE BROKE OUT BETWEEN THEM NUMEROUS TIMES (I have an audio recording) Little care was taken with the moving of our furniture or boxes where things were stacked and smashed on top of one another Move coordinator was not available during this entire time Had to explain to 3 different GP reps about the situation and was told to call another customer service number En route to the second stop, the driver yelled at me over the phone about not being able to find the second address and then hung up on me Driver nearly backed the semi-truck into my ex-wife s new car and stopped within 3 inches even after his partner was heavily signaling to stop I had to ask if anyone was going to assemble the furniture that was unassembled at the start The "parts boxes" were all mixed up between the two stops and no one could figure out what screws went to what Another argument broke out inside my residence between the driver and movers and I thought a crime was going to be committed Large mattress boxes and packing boxes were left behind for me to direct back into the truck I felt pressured to tip and tipped way more than I normally would for such a disaster There was damage to items upon delivery, but nothing a claim would really fix. the experience was way worse than the damage. THERE IS MORE, BUT NEED TO SAVE ROOM FOR THE CUSTOMER SERVICE PORTION: After sending in my 5 page letter to customer service, North American reps replied and apologized but tried to place blame on me by not calling the customer service line during the move debacle and repeatedly denied any responsibility North American asked "What exactly did you expect the outcome of your complaint to be?" and then asked in another email "What exactly would you like to see happen with this issue?" as if I was to make some kind of offer, which I did for a random amount of a $500 refund. I was promptly rejected by them saying "We cannot compensate for intangibles such as a bad experience." They ended each email with "this matter is closed".

I am NOT the kind of person who writes bad reviews about companies. Who has time? But this was an extraordinary experience that was beyond stressful. Great Plains / North American took zero responsibility with a customer and left me no choice but to give them an unfavorable review. Maybe they will learn a thing or two about service someday.