On Tue. Oct. 15 my wife took our 2018 Escape in t...

On Tue. Oct. 15 my wife took our 2018 Escape in to have the oil changed, she had to wait from 9am-12pm (3hrs.) to complete. She forgot to tell them the rear wiper was defective and was missing. The Inspection form showed it pass for the wipers. When I called the service department they said yes it takes a while for oil changes and passed me to the parts department. The issue with the wiper is you can only buy this rear wiper at a dealership since it is only a year old. Very disappointed with service!