wai kuong lei

Review of Grand Hyatt Melbourne

Booked a king room with a river view on New Year s...

Booked a king room with a river view on New Year s Eve months in advance on Grand Hyatt s website. Checked in online early in the day. When I arrived at the hotel, I was instead given a room with no view at all. The staff apologised and allocated us to a corner deluxe room with very limited view of the Yarra river. To make it worse, the room had a faulty tv and telephone. New Year s Eve was completely ruined. Would not recommend the Hotel to anyone. Paid for a room that totally did not match the description. I was hoping to catch the fireworks display but had to settle for a room with limited view.