Patricia Yearous

Review of Eugene Airport/Lane County Fai...

My elderly mother was there to drop off her sister...

My elderly mother was there to drop off her sister yesterday and there was an issue with her ability to move her vehicle from the drop off point and being able to move to short term parking. The person in front "parking police" person was extremely rude, loud and offensive. I would not want to come back to this airport if this is how they treat people. The situation could have been handled much better. He upset her very much and was not willing to listen. The need for policies and procedures is understood, but there are ways to meet these standards with tact and perspective. If this person out front is the first encounter someone has with this airport what is their first impression and feeling about the whole facility?