I was looking for a part for my early model Audi. ...

I was looking for a part for my early model Audi. I had the info but the part # and the young person on the other end of the phone said he couldn t do it without the part number. I don t know if it is a generational thing. Or maybe the keys that he needed were missing from the keyboard on the computer. (Don t over exert yourselves ladies and gentlemen)