Kelly Brown

Review of Phoenix House Counseling Cente...

This place really got my hopes up that they would ...

This place really got my hopes up that they would be able to help me but then turned around and said that because I had a positive test for alcohol in my assessment that wouldnt take me. No positive test for drugs but just alcohol. Isnt that what this place is set up for. I had no signs or symptoms of withdrawal, not a heavy drinker but needed help. They originally said YES the director will help you and we can help you but then turned me away. Later, after I was upset and questioned their decision they said o well we are full so that is why we cannot take you. So they lied and were misleading. Also the nurse that administered the urine test just left me in the bathroom by myself so luckily I am an honest person and had nothing to hide because I could have tampered with the screening if I did have something to hide. But I bet that didnt get told to the director. When I went to leave the facility after my assessment. I had to ask them if I needed to pay. The women at the desk had no idea what to do and left me by myself once again and had to go get someone else who with headphones on talking on her phone said yes I can take your card over to this other room. UMMMM no I will go with you I do not think you should just take my card and leave. Very unorganized and very unprofessional....Even the nurse who did my assessment was laughing at the questions that had to do with SEXUAL ABUSE just because I was a women and the question asked have I every sexual abused someone....How is that funny or professional to laugh at. She told me I was being too calm...too calm well not everyone freaks out if they are nervous. Do not go to this place it is not set up for success....there are many other treatment facilities out there that can help you. The level of unprofessionalism and lack of organization is unbelievable.