SERGIO COMOTTI

Review of I.R.C.C.S. Policlinico San Don...

I wanted to "congratulate" on the professionalism ...

I wanted to "congratulate" on the professionalism and common sense of the employees at the P / S desk on 03/20/14. Presented to my son Tommaso at 11.17 am (as per report 006242) due to a possible knee sprain with probable involvement in a ligament, we were cataloged with BOLLINO BIANCO, considering that everything had happened, as we declared, on the evening of Tuesday 18/03 and this, according to the person in charge, denounced little urgency ... We sat down convinced, that before then, respecting the urgencies rightly, my son would be visited. Well after a 4 hours wait, I was present to another employee at the counter (in the meantime changed shift) who could also take into account the waiting time, especially because my son was beginning to be
intolerant of pain. The answer, common sense, is that he did not clearly center with the decisions of his colleague (unfortunately sad custom) and after a brief visit to the knee (but was he an orthopedist?) He confirmed the white label also referring to the urgencies ... but they were all green stamps!
He advised, however, also to go eventually to the doctor of the mutual ...
Well, after 5 hours and 10 minutes, we decided to leave to go to our doctor, who after a thorough visit could confirm the binding with the GREEN sticker (maybe we are tied to luck ... with colors) given the urgency!
Thank you very much for your professionalism and above all your common sense!