Trish Simmons

Review of North York Comfort Inn

Went to Toronto for a concert and stayed 3 nights ...

Went to Toronto for a concert and stayed 3 nights . We picked this hotel for the price. We made the reservation for 4 nights because we arrived at 7am and wanted to get into our room as soon as we arrived. Shuttle service is friendly and swift as were the staff on the Front Desk. Polite and smiling and friendly. The beds and pillows super comfortable. Location is great. Our complaints...
The elevator didn't work much of the time there. Thank God we were only on 5th floor and not like another guest who was on the 12th floor. He came down cursing and swearing at the gentleman on the Front Desk and cudos to him for putting the guest in his place and not to allow the verbal abuse on him and other staff.
We kept the Do Not Disturb on the door because we didn't require housekeeping for that short period of time. Well we went into Toronto on Sunday afternoon and when we walked back up to our room...our door was open. Our do not disturb sign had been moved to behind our door and there was no one in sight with all of our belongings easily accessible to someone walking past. Luckily nothing was missing. Wasn't very happy and called the front desk to see why this was happening. Of course she had no idea, but apologized.
So the worst thing about the trip is the fact that we found a bed bug on the last morning. We took pictures on my husband's phone and showed the Front Desk. He was very apologetic and asked for our phone number. We haven't heard from anyone yet but it hasn't been 24 hours.
Other little things like dirty halls and our hairdryer didnt work. The remote on our tv had a mind of its own and would work half the time.
It's too bad because I would've recommended this hotel,but someone going into our room and leaving the door open and the bed bugs has certainly changed that. Won't be going back. I'm giving 2 stars only for the staff. It's unfortunate that the staff has to be apologizing on a constant basis. I think these problems are definitely management related.