I m suspicious about the google reviews for this c...

I m suspicious about the google reviews for this company. Seems to be all 1 stars and 5 stars, while Yelp shows 1.5 stars. Anyway:

My HOA uses Heritage in GA. Emailed me: Would you like a parking decal for $28? If so, reply yes on the line below. So, I reply yes. They reply, your decal will arrive soon and it did..
However 2 weeks later I receive a notice that my autopay account is passed due. I never even received a bill or was told how to pay. I call, explain, and they instruct me how to pay online. They say they understand and will remove the $35 late fee and interest, so I make the $28 payment. Next month, another notice and another $35 late fee. I call again, they agree to remove late fees. I receive another email confirmation saying my request was approved. Next month same thing late fees and interest applied again. Next month same thing... This month the manager said they cannot remove the late fee.
At this point I accepted paying the late fee to end the suffering, but I know next month I'll get another. Disorganized and awful service. Why not just send me a bill or inform me how to pay? Oh, perhaps because the sick and elderly that they do this to would just pay the late fees without questioning it.
Jan 22 2020 Update: Well, I conceded and paid the $25 fee a week ago, hoping that this would end the pain (as Delicia Foxx said it would). Yesterday I received a notice that another $35 late fee was applied, plus interest on the previous fees. It appears that this will never end. Might be the worst compa I've ever delt with.
Jan 24: Ok, I am hopeful. Received another email saying my request was approved. Logged in and I see the credit on my account. I will provide another update after the next billing cycle to see if another late fee is applied.
Mar 10: okay, I think we finally have some progress. It looks like the late fees were removed on 1/23 and no additional charge were added. Phew...