My experience has been nothing short of horrible. ...

My experience has been nothing short of horrible. I rented skis for my sister last season and I remember they were very busy, however we were able to get decent customer service and get her skis that she liked. When I went to purchase additional merchandise, the girl at the counter was not polite at all. Anyway, I returned the skis this year, before the return date and they promised that my $75 security deposit would be mailed to me within two weeks, which I though was strange, why wouldn't they just credit it to my card that I initially paid with. When over two weeks passed and no security deposit in the mail, I called again and the women said she was sorry, I should have it in about a week and a half. When I called two weeks later because once again, I did not receive the check, she said she is sorry, they should have sent it out, and they will send it out the next Friday. RIDICULOUS!!! Given that it has been over a month since i returned the skis, I called my credit card company and had them dispute the charge. Mount Everest Ski Shop should be ashamed of themselves. It is illegal to keep a security deposit which is owed to the customer.