Candice B. Evans

Review of Pearson Hyundai

The service and maintenance department is awful. ...

The service and maintenance department is awful. Every time I have taken one of our 2 Hyundais there we have waited 24-48 hrs for someone to even look at our cars, and we have always had to call to get updates. When you do call you're constantly being put on hold and transferred. Went in for an oil change, a week later the car breaks down on the side of the road, and has to be towed to the dealership. Was told that the car gave no indication it would break down when they changed the oil (which I don't believe). I was in a rental for 2 weeks, when we asked about them paying for a rental, and was told someone would get back to us, that never happened. When all was said and done, we're out $5000, and the whole time we were treated by the staff like we were inconveniencing them, the cashier even had the nerve to make a joke about how much our repairs were.