Long time customer but Sadly disappointed in my r...

Long time customer but Sadly disappointed in my recent visit to the service department. Scheduled an oil change and arrived a half hour early to drop off my bike. During check in, I told staff that I would be waiting in the store, offered my cell so they could call me when my bike was ready but staff said not necessary, I'll come get you when your bike is ready. After patiently waiting 4 hours, I decided to check the status of my bike and was told it had been ready earlier and they called MY HOME PHONE NUMBER. They didn't bother to come to the showroom to find me then had the audacity to tell me I should have paid for full service of $250 instead of the $188 for just a oil change! Seriously, trying to upsell me after the fact. I'll think hard before spending money in service again.