The manager on duty 9/9/16 between 8-5pm needs to ...

The manager on duty 9/9/16 between 8-5pm needs to be retrained on how important it is to talk to a guest when the have an issue. I waited 20 mins for that person to come to the phone and I was in the hotel is one of the training rooms with a group. All I did was left a expensive bottle of conditioner in my room and all I wanted to do was get it out. I had two heavy suitcases of cloths and stuff (four days three nights). I had to go down to the front desk to get a key because "it's policy if the room that I have checked out of, I had to go show my ID because the system shows that I am not fully checked out," Went down to the front desk did what I needed to get the key. Had to stand wait behind 3 people checking in. Got the key, lady asked me to bring the key back. Well it the room is not checked out why couldn't I just leave the key in the room. Better yet because I had all the suitcases, why couldn't someone "customer service" follow me to the room. I refused to bring the key back because why I am running around and waiting in line to get another key, I am missing time out a very expensive seminar that I paid for out of pocket $999.00. I did let the lady know this at the start of the first phone call. Well needless to say by time I got to the room she had deactivate the key and I could not get into the room. Well by now I have wasted 45 mins. I went back to the seminar and called. I waited 20 mins on the phone for a manager. I hung up and called corporate and again "customer service" was a joke.
Never again, I never got my conditioner I left the seminar and didn't get the credit I needed for the course. I left because I could not believe that people are just that stupid. Thanks so much for the experience. All someone from the front desk or even the manager had to do is go to the room, get the conditioner and I could have picked it up after the seminar was over for all the trouble I had to go through. No one from management made that suggestion nor was it made at the corporate level. Something so small turned into the worst experience ever. I know "customer service" is lost but in this case common sense and the lack of education also played a part.