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Fonda Denise Rowan

3 years ago

Ameristar was without a doubt my favorite casino e...

Ameristar was without a doubt my favorite casino even above the Beau Rivage on the coast. However, on March 1, I was inquiring about what happened to my freeplay and after some digging I found that all my benefits were gone. I checked my w2 for 2017. I couldn't believe what it said. $200 , only about 2,500 missing. Until March 1 I received 2 rooms a week comped. Long story short when talking to a host she said I lost my benefits Jan 1. I asked so the 4 comped rooms in feb and freeplay were what? Mistakes happen computer glitches etc. My disappointment and anger is because no one even tried to fix the problem. I will no longer recommend Ameristar to friend's and family

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