Dana A

Review of Shangri-la's Edsa Plaza Hotel

We were asked to pay 2,500pesos for an extra adult...

We were asked to pay 2,500pesos for an extra adult swimming in the pool. Extra charge is fine but the price is unreasonable.

Valet people doesn t allow cars to stop even for just two minutes. It gave us hard time when we missed the car by a minute or two as the driver needs to go around again, waited 10mins outside!

No bidet(or similar) in the bathroom

Chi Spa - toilet in our assigned spa room was dirty and there was used towel hanging on the door.

I redeemed food and beverage voucher via Shangrila Golden Circle app, advised the staff of Heat that I ll be using voucher and asked them if I should go to business centre to get the physical voucher (as I read on the website FAQ beforehand) but they told me to not bother as staff can directly process without physical voucher but upon payment they told me I had to go to business centre as they couldn t do it - so had to go down, go back to the resto and wait for the settlement of the bill which took about 15-20mins. Staff were very friendly though.