Jess Barredo

Review of Shangri-la's Edsa Plaza Hotel

I chose EDSA Shangri-La as it was recommended by f...

I chose EDSA Shangri-La as it was recommended by family as the most convenient, central spot to meet. I loved the location for its accessibility to malls, restaurants and even public transport.

The staff were exceptional. They were respectful, courteous, able to communicate effectively and tended to requests within a reasonable time.

Arrival & check-in and bell service were quick. However, when I got to the room, the sheet had stains on it. I called down and the problem was quickly solved. We got moved to a different room. Although the process took a while, I appreciate that they were apologetic, solved the problem and sent a manager to speak and apologize to us.

My only disappointing comments are: 1) the pool was used by children with swimming lessons. I stayed for 4 nights and had a chance to use the pool one day. It could just be the day I was there but it definitely wasn t as relaxing as I had hoped it to be.
2) for the cost of the breakfast buffet, I have had better at different hotels for the price. The choices were lacking and the food was mediocre at best. Great coffee though!