Shannon Wilson

Review of Culligan of Indianapolis

Culligan came highly recommended for water softene...

Culligan came highly recommended for water softeners so I sent an email through their website to set up an appointment. I was contacted the next day by a sales representative named Tim and we set an appointment. I waited for Tim to arrive on the day of my appointment and 15 minutes past our appointment time he was a no show. I called his cell phone and was given a story that his last appointment ran late and he tried to call me but my phone was disconnected. Then he said what service were you wanting again? I was pretty mad and told him to forget about it. My phone wasn t disconnected... obviously.

I wanted to give Culligan a chance, stuff happens and I understand that. I called their local line and spoke with a nice customer service representative who patched me through to a manager named Steve. She told me that the manager may not pick up and to leave a message. I was fine with that. When I got patched through I did get Steve s VM along with a message that his mailbox was full and I couldn t leave a message?!?!? I m done trying. I can t waste half my day on giving a company a second chance. Anybody know any good water softener companies in Indy?