Every year my boiler breaks down 4.6 times a year ...

Every year my boiler breaks down 4.6 times a year n when i call them i have to wait 72 hours plus i have two young kids.. The staff start giving me parenting advise n when they do that it makes me angry n i tell them i dint call u to give me parenting advise.. Some staff are soooo rude n some are racist to.. If my boiler breaks down this winter i will go local mp.. This year when boiler broke down me n my sons was really poorly plus i have to top up extra electric... Shame the manager dosnt care about lil kids..