Bj Harmel

Review of Mac Haik Dodge Chrysler Jeep R...

I ll keep it short. I brought my truck in for reca...

I ll keep it short. I brought my truck in for recalls and was told that they did not have a loaner while I was without my truck. I rented a car for four days($248). I got a call from the service department that my truck was ready. I took my rental car back and Uber to the service department to pick up my truck. I drove my truck back to Killeen where I started to vacuum my interior at a car wash. I realized I was leaking fluid at a high rate so I jumped in my vehicle and started to drive back to the service department. I called on the way and let them know what was going on and Caleb tells me OK but we close at 6. I get there with two minutes to spare. The service advisor I had tends to tell me that he doesn t smell anything or see anything out of the ordinary. I showed him pictures of the puddling and he said it was condensation. I told him my AC was off and he backed up the truck and we smelt diesel. He finally recognized that there was a problem and telling me he couldn t smell anything because he wears a mask all day. The smell was very strong. I asked for something to drive because the car rental place closed at 6 also. He said he couldn t help me. I asked if the sales department could help me. They said they couldn t help me. Basically I was left in the service department drive after hours and told sorry about your luck. Customer service at its best right?