Very disappointed on the imaginatrick show ticket,...

Very disappointed on the imaginatrick show ticket, I bought the package with the room but end up the seat is split two different place one place is EC220, another one place is FA119, what's funny place arrangement? i bring my kid for the show, he is just 7 year old, so isn't I have to split the place with my son? I ask the counter, counter say the ticket is fixed unable to do any changes, so asking back to your management side, isn't this is safe for the kid split with his mum to have a show? The show is so excited for the kid as is a good show but with this different seat with the hotel package us really bad arrangement, next time I won't be joining the similar package as is really lousy and horrible experience, your management team never consider the safety of the kid. If this ticket u bought it from Klook, maybe I still can accept the mistake I made, but I bought it from the genting app, really feel that so bad experience, how can I have another with my son in future. Hopefully you can improve the app for the any room package arrangement. even I not with my kid, if with my friend I also feel sad... cannot enjoy the show properly even money pay out. MAybe you thinks this is the cheaper package, so the consumer have to accept whatever your arrangement but this is not the right way for the business. I would share this experience with my friends to be aware of this kind promotion package especially for the family trip, too dangerous to split the kids and parent, if we are not afford to buy the new ticket, then will make the kids disappointed. Hope to hear your feedback for this suck arrangement seat ticket. Thanks