Susan Rhee

Review of The Hamilton Company

Literally and figuratively the WORST management co...

Literally and figuratively the WORST management company that I ve dealt with for the past 10+ years. The watertown leasing office and the managers there are not respectful with the tenants, and unprofessional in dealing with complaints. Several stories over my 13 month of stay in one of their Cambridge apartments so far :
1) My apartment had mice infestation. After a serious complaint someone comes to block holes in the apartment and just enters the apartment without proper entry notice, even though I clearly said no entry without consent and schedule time for maintenance visits;
2) Next door neighbor smoking pots/cigarettes and the smoking seeping through walls in my unit. Problem persisted multiple months and the management lady repeatedly says they can t do anything because only the common areas are smoke free and residents can do anything in their home - but if so where is my quiet enjoyment and why are walls not protective? Same issue with the noise from upstairs, just got an answer to call the police.
3) I had to renew my lease for another year because of COVID (I can t practically move out without risking my own health), the management lady in the Watertown office forgets to issue a renewal parking ticket coming with the lease extension and my car got towed at MY OWN residence in the middle of a pandemic, after two month my renewal lease is in effect and my rent explicitly includes an outdoor parking space. Of course I need my car to commute, it's not only the towing expense but including my time wasted on a normal working day. I asked to cover half of the towing fee because it is a clearly mistake on both parties (Me forgetting to ask for a renewal sticker by all means, and them not mentioning this at the time of lease extension plus letting the towing happen even though my car info is on their file). Upon inquiry they say that it s my problem because I didn t ask for the renewal sticker on time and they can t keep track of all residents. (Isn t this why managers are involved to check things though? If they can t keep track of who rents what, how do they collect rents from all residents on time and what s the point of having vehicle info on file?) This really motivated me to write this on public because it illustrates their incapability to communicate and resolve issues (issues arise all the time, but I would think a proper manager can deal with this in a respectful manner).

Now that I ve wasted enough times with them I realize it was a serious mistake on my part to even consider living here, let alone extending the lease although i decided to do so due to unforeseen circumstances due to pandemic. You re better off looking for other places, just don t deal with these low quality buildings and management in this company.

Edit: Since the original post yesterday the headquarter office left a reply below. I left my contact info and I am willing to reconsider my opinion if they call me back and are indeed willing to resolve the issues.