Angie SanchezReview ofGrand Homes
My review is about customer service more than Gran...
My review is about customer service more than Grand Homes. First I would like to say Grand Homes are beautiful! The details put into the models will make you want to drop everything and purchase that day.
HOWEVER the rep inside the model, Allen off of Greenville, was incredibly rude to us. We came in to look around and was greeted by a lovely red headed woman, she was super nice and helpful. Then she left us for a second and another woman came to us, not sure of her name, she basically asked us were we actually there to buy a home or just look around. I mean how rude! We are looking to see if Grand might be a home we would like to purchase but not now. I get that you have tons of foot traffic and most are there to look and not buy but that's your job to treat everyone like a potential customer.
We just left Megatel homes up the street, where Garry treated us like royalty, he answered all of our questions, let us look in several available homes, gave us the rundown on any and everything.
Someone needs to bring this snooty sales rep down a few notches.

Comments: