We had a wonderful experience at this resort. The...

We had a wonderful experience at this resort. The staff from the front desk manager Elier to the cleaning crew, the pool guys, the transporter and the guys in the restaurant Miguel and John were so friendly and provided excellent customer service. They greeted us by name and they even remember what I like for breakfast. We did have to notify the front desk about a problem with the hot water. Within minutes we had a maintenance person assisting. We were contacted by the front desk and given an option to be moved in order not to cause us any incovience. Immediately we were upgraded and moved to a larger room. The next day we went to the Spa had the best 2 HR massage, I would recommend the couple's coffee cocoon massage. We will be returning.