Craig Whittaker

Review of The Garden Hotel, Guangzhou

This was our second time staying at the Garden Hot...

This was our second time staying at the Garden Hotel. The hotel is beautiful and the bedrooms are very comfortable. Unfortunately this year we experienced some examples of poor service. This was particularly true in the Lotus Pond bar where service was slow and on one occasion the waiter did not fill our order correctly. He provided a soft drink only and did not include the brandy but charged us for the brandy. Although this was eventually sorted out it was difficult at the time.
When we left the hotel to go back to the airport we booked the airport car. When we pulled up at the airport the driver walked around and opened the boot and a lady dashed over and loaded our cases on to a trolley and ran away with them! We chased after her and the only way she would give us the trolley back was for us to give her money. This was a nasty experience for us as - and we felt that the driver could have intervened to prevent this lady loading our cases on to a trolley without our permission.