As a SRQ local who's moved away and often come bac...

As a SRQ local who's moved away and often come back for visits...let me warn you, go ahead and book elsewhere. The customer service at this establishment is HORRENDOUS. I'm not one to review places as "1 star" unless they truly deserve it, and this resort deserves it, plus some. I had scheduled a quick 1 night stay before heading back to our home in NC to enjoy the gulf views, the beach and the service (from what I remember of it) After the storms blew through, we had a family emergency arise so I called the reservations department in hopes to avoid a $280 cancellation charge, as my room had been booked for less than 12 hours. I understand policy and protocol but wanted to see if there was any possibility of avoiding an unnecessary charge. I was forwarded to Andrea the "reservations supervisor" who quickly became snappy and spoke to me like I was a 16 year old or someone incapable of having an educated conversation. After a couple of minutes, she HUNG UP ON ME. I could go on for hours about my background in customer service, hospitality, real estate, etc but I'll sum this resort up for you in one sentence.......Save your money, save your time & avoid the troubles, book at the Ritz Carlton in Sarasota-where they know what customer service is all about.