Adrian Grabicki

Review of Grand Hyatt Melbourne

I've stayed at the Grand Hyatt Melbourne 59 nights...

I've stayed at the Grand Hyatt Melbourne 59 nights this year (nearly every week since June) due to my company policy. I have been disappointed by something different on every single stay. Problems include:
- Today the belhop put me in a cab who pretended to be broken because he didn't want to take a 2km fare. When I returned to the bellhop, he told me to find my own next taxi!
- At least 3 times I've waited over 90 minutes for very simple room service that was forgotten about (each time they offered to provide food free of charge, but when I asked for points instead, they agreed but never actually credited them)
- At my first stay I requested foam pillows. They have been in the room upon check-in only 3-4 times
- They charged the wrong credit card (I asked them 3 weeks in a row to change the credit card they had on file, they kept going back to the old one)
- I leave a few items at the hotel over weekends in between stays; these are almost never waiting in my room upon check-in (I check in late on Sundays and the last thing I want to do is wait for them to find my things)
- I had a breakfast meeting in the lounge and the attendant was incredibly rude and wouldn't allow my guest in without a huge fee (fee was far more expensive than any nearby brunch place)

Overall, I'm happy to overlook a problem here and there, but the Grand Hyatt has consistently proven that they can't provide service worth their price.

Once my company policy changes, I will happily return to the hotel down the street that has significantly better service. I suggest you look there instead.