Sel 23

Review of BMW Group UK

Bought a second hand BMW for my wife from Douglas ...

Bought a second hand BMW for my wife from Douglas Park Hillington Glasgow and the service was TERRIBLE!
FIRSTLY we went into the Hamilton Branch and we were told to go to Hillington....obviously we weren't dressed correctly! or didn't have the right postcode.
The sales rep in Hillington could have written his knowledge about the car on the back of a postage stamp!
My wife who is quite knowledgeable on her BM's asked him if the car was fitted with run flats.... after 4 mins on his hands and knees down on the ground he told her it had!
My wife asked him also how the stop start works to which he replied "oh your better with that off....reached over her and switched it off"
He was more interested in telling us all about his personal life than selling the car.... we arranged an appointment for the following Wednesday and I took a day off work, only to be told by this idiot that he could not deal with the financial transaction! Total Waste of time
We were promised that the car would be Super Guarded and would receive the relevant paperwork.....still waiting LOL
My neighbour received the V5 THREE TIMES! as the salesperson got our address wrong (yes THREE TIMES) however this was blamed on the DVLA . We took the car home only to receive a frantic call from this idiot (salesperson) the our car had to come in for a RECALL, we asked what was wrong and weren't told so all that weekend my wife's new car sat on the drive as we were scared to drive it.
The salesman advised us he had booked it with the service department, we carefully drove the vehicle to Hillington only to find they knew nothing about it!
It transpired that the vehicle had been sold without the APPROVED BMW SAFTEY CHECK!
We also had a light showing on the dashboard from TEST DRIVING the car and asked Mr Salesperson 2016 what it was, he told us that it was "just telling us it was cold outside" On a hotter day (and they are few and far between in Scotland) this light was still on....I investigated this and in fact it was showing a side light bulb was out!
BMW Hillington HAD MOT'D this car???????
Complaining to the Salesperson's boss was futile.... he offered us to Super Guard the car.... when I told him this was supposed to have been done prior to me picking up the car he waffled on......
I then contacted his boss and confirmed over the telephone that I was not happy he did phone me back once after that and left a message and I subsequently phoned him back and left another message for him to contact me.......its now the 12th of Jan and I'm still waiting....
DOUGLAS PARK HAMILTON/HILLINGTON YOU SHOULD BE ASHAMED OF YOURSELVES!
AVOID AT ALL COSTS..APPROVED BMW GARAGE?? I WOULD HAVE RECEIVED BETTER SERVICE FROM A BACKSTREET GARAGE!