My showroom and sales experience at the store fron...

My showroom and sales experience at the store front in Plano, TX was super. My salesman was knowledgeable, patient, and very professional. Then I had to deal with Angel Petty in customer service. She would not return calls; made decisions without talking to me or calling to discuss the problem (very minor) that I was having; was rude and obnoxious. Can you imagine - a customer service rep who does not return calls and assumes what the problem is?!
Last night a very nice gentleman called to tell me that he was delivering a new chair today - "what for" - "just doing what I'm told". Of course NO ONE at the store knew about this and Angel would NOT return any calls to tell me what was going on. I called right at 8:30 this morning and told her that I was going to call every 30 minutes this morning then every 15, 10, 5 etc. until someone called me. (Her recording states to not leave multiple calls as all calls are logged in. I was going to be sure that she had a book full of logged calls from me!) She did - rude, obnoxious, talking over me, TELLING me what she was doing. She said that she was out sick at and at home. "I couldn't call you from home." She lied and told me that her voice mail recording stated that she was out of the office. IT DID NOT! It stated that she was assisting another customer.

Just because of her, I will NEVER, EVER purchase anything from La-Z-Boy and will write a personal note to the salesman to let him know that I will not be using the additional cash-back program and thanking him for his patience in helping my husband (who suffers from multiple strokes) find the perfect assist chair. I would rather lose that money than have to deal with the chance that I would have questions of your customer service.

She would not even give me someone else to talk to - she was it. She told me to go to the website. You need to fire her and get someone who understands customer service. I was not looking for a new chair (only had this one 5 days and liked it). So, she is costing you money in produce and delivery.