I wanted to take a moment and detail a recent expe...

I wanted to take a moment and detail a recent experience which I had at Coquitlam Chrysler. In August of 2011, I purchased a new dodge caravan. The vehicle since the purchase date has not been serviced at any other dealership or automotive repair shop.

Over the course of the last seven years and now entering the eight year, the service department in general has been very accommodating, customer service oriented and looked after the mechanical needs of my caravan to the best of their abilities.

This past summer, I experienced some set backs where their were some shortcomings to the work completed. Upon further discussion with the service team advisors, Louie , Kelly, Phil, Chris, Sydney, and the service Manager Scott, these ongoing repair issues were rectified to my complete satisfaction.

In addition to addressing my concerns, this weekend February 3, 2019 upon taking my vehicle in for a regularly scheduled maintenance, upon wishing to pay for the work performed. I was advised the work was completed at NO COST TO ME. This act of customer care was not required nor expected. The dealership did me this courtesy and work to reinforce they value their customers. Further,that Coquitlam Chrysler Service Department is committed to doing what is right for their customers and the safety of the vehicles they service and that they genuinely care about the customers which place their trust into work performed at this dealership. I want to reiterate I do not go about writing testimonials and I was not paid to endorse the Service department but felt compelled to acknowledge their efforts to not only look after my vehicle but to satisfy me as a customer.