Jen L.

Review of RESE Property Management LLC

FYI: I'm only writing this review as a potential r...

FYI: I'm only writing this review as a potential renter, not a client, so take it with a grain of salt :).

I've been looking at rental properties for weeks and it has been very tough to even get a call back from any other large property management company, and even when I do, the property that I'm interested in is usually long gone even though they are still advertising it. Late this afternoon, as I checked Rentler for the 5th time today, a property advertised by RESE came up that immediately interested me, so I promptly called Jordan and was sent to his VM. Judging by my experience the last couple of weeks, I was almost certain that I wouldn't get a call back, especially at 5 in the evening and that I'd have to try again tomorrow. However, I was very wrong! Jordan called me back within the next 5 minutes and asked if I had any questions about the property, before letting me know that he was available to show me the property tonight (which was pretty shocking considering the service I've received from other companies). After rushing across town, I arrived at the property and walked through it with him, while explaining what my needs were. After I was finished looking, I let him know that I wanted to proceed. Jordan suggested that I email the company with my questions when I got home, in addition to filling out the application (which I had actually already sent in before I even drove over there). He was very friendly and professional and it was a very nice change of pace from what I've been experiencing. So far, I'm very impressed with RESE and If the property works out for my family, I hope to give another positive review as an actual client.

On another note: I noticed that many of the reviews contain complaints that are for items not within a property management companies control. In fact, a lot of complaints are from people who don't seem to understand the role that the Utah laws play in leasing. For example, Utah law is what dictates the length of time deposits can take to be returned to renters and in my experience, all of my former landlords have taken about 30 days. It's not as simple as cutting a check. There are legal procedures involved. Also, as far as I know, property managers are usually required to consult an owner before performing repairs or maintenance, except in emergency situations. If things aren't getting done, it just might be the owner delaying the process, NOT the property management company (which is what happened to me with another property that I rented). Finally, "cleaning fees" are common, no matter how spotless you leave a property. Make sure you understand the requirements in order to get your full deposit back, prior to expecting one back. For example, on one property that I rented, the cleaning fee was mandatory no matter how clean you left the property. My point is that there are negative reviews that are deserved and ones that are not. The most important thing that you can do (as a renter) to avoid a poor experience and giving an undeserved negative review is to educate yourself on what the laws are, and what you are actually agreeing to, and to make sure to address any concerns PRIOR to signing a lease and moving in. Also, don't forget to make sure you DOCUMENT EVERYTHING, (especially when you do your pre-move in walk through)!!! The fact is, that once you sign a legally binding document, you are committed and you better have your "ducks in a row" and understand exactly what you just committed to. In sum, complaints about bad customer service or deliberate deception, etc. are always warrented and should be expressed so that companies can be held responsible. However, complaints for something that is beyond a business's control really aren't justified. Do your homework and THEN write your review.